Photobooths.co.uk Reviews

I can’t fault the service to this point. The purchase process was faultless & the after care through support has been speedy and very helpful.

The only negative I have experienced was purchasing the green screen bundle. It was low quality and very expensive compared to purchasing the green screen and Lights separately elsewhere.

This is actually a difficult review to word and put together but I'll try my best to explain why.

I purchased our first magic mirror back in October '16 and if I was reviewing this last December then I'd be easily scoring this two stars. The service before purchasing was acceptable and Kelly answered my questions.

However upon collecting the mirror with the promise of "training" I had assigned the full day off to go and collect, take the training in and return home however I felt I was rather rushed to collect and get out of there. The staff member who trained me went over how to setup very quickly and didn't feel well briefed at all.

This followed a couple of months with frustration of getting the software to work without crashing, getting semi acceptable photos and how to use the software. I had left myself a couple of weeks with trial and error but never felt confident in the product. I have since come into contact with many other owners of the mirror and many don't know how to do the very simple things.

Questions sent to support were very hit and miss. Sometimes questions were answered very quickly and solved the issue.....while others times I was given different information to others. One example is that I purchased a £200 greenscreen which was the wrong colour and wouldn't actually work (only got a working one once I got hold of the right person away from support).

That said.......

Without that experience at the start I would be giving this a four star for sure. Why? Quite simply because of one member of staff there Gary who is a bloody star. Solves issues that I've had as well as others without any hassle or dramas.

I'm glad to say now the software we're using is fantastic, does the job and doesn't crash. I am so much happier with the service I'm able to provide to my clients now but I really wish I didn't have the stress of the first couple of months. The new features are great and I'm looking forward to what else we can offer our clients with this product.

I cannot say enough good things about my experience so far with Photobooths. The sales team...Marie and Kerry have been very professional and helpful throughout the process. I have had to call the support team a few time with teething problems and they have been so prompt and efficient at returning my query and solving my issues.....Knowing that the support is there should any problems occur is so reassuring...I look forward to many more years in the Photo Booth business with the support of the Photo Booth team

We are in our third year of working with our Photo Booth. Marie and the team walked us through every step of the photobooth business. Helped us select the perfect Booth with an outstanding build quality and super hi tech.
The service we can offer is Totally Unique as the Booth and it’s background images are totally customisable. The Tech support ( if ever needed ) are fast knowledgeable and really understanding.
All you need to do to make your business awesome, is to go with it and give a one to one service with the knowledge of a great team watching your back. ( and even getting sales leads for you )
But don’t tell anyone. I don’t want to much competition.

Greeted and looked after by Kelly. Pleasant experience when visiting the showroom. Lots of different photo booths and other products to see and play with. The showroom was great and we had a nice long appointment all to ourselves to try the different products before deciding which one to buy. Lovely staff with NO pushy sales techniques!

Hi Mo, We are glad you found your experience visiting the Photobooths showroom useful, and we hope you are getting on well with your photo booth collected last month. Many thanks from the team at Photobooths.

I bought a photo booth package from here after I lost my job through redundancy in November. I saw an advert on Facebook about starting your own business and thought it sounded good, I rang Photobooths to find out more and they were incredibly helpful on the phone. I decided to go for a showroom visit and I was blown away. I ordered the middle package because I was a bit strapped for money, picked up the photo booth and had amazing training. The guy training named Dave was really good. It's been nearly a year and the photo booth has changed my life. I work my own hours, and yet still pick up good money! In all honesty it was a life saver. I wouldn't fault a thing.

Hi Rebecca, Wow your review was great to us! We're so glad your business is working well, especially after what sounds like a very difficult time for you. Thanks for your praise and don't hesitate to get in touch when you need us again.

I purchased my first ever Photo Booth in July from Photobooth.co.uk and I am extremely pleased with the process from the beginning to end. After meeting with the Sales team- they talked me through all of the products for me to make the right decision which i definitely did! I've read other people's reviews and I can confirm i have had a completely different experience and the whole team there are fantastic. I personally would not trust anyone who would leave an anonymous review and I would recommend anyone looking to get into this industry to visit the Photo Booth team

Hi Jacob, Thank you for being so complimentary about our team. I will make sure I pass on your feedback to the mentioned teams. We are glad things went so smoothly for you and look forward to speaking with you in the future.

I purchased my first photo booth with Photobooths.co.uk after a friend in London recommended them to me and I am so glad they did! From the very start Photobooths have been incredibly friendly and really supportive. I went in for a showroom visit to have a look at the different options, and the lady in sales was really informative. She was keen for me to pick a booth right for me, not the most expensive one like other sales people would do.

I only had to wait about 2 weeks before picking up the booth which I thought was quick. I was worried because I had little computer experience but the guy training was really patient with me during my training session and let me make my own notes along the way.

Since then I admit it I struggled to begin with, but I took advantage of having 24/7 support included in my package which has been a life saver! I have rang as late as 2am and someone has always been on the phone to help. 18 months later I am fully confident in running the booth, but I like the comfort of having support just in case which I know is a luxury!

My only criticism I have with Photobooths (which is just a very small thing) is that sometimes the postage on the online shop can be a little pricey with smaller items such as replacement cubes. I've been informed that this is something they are looking into though so fingers crossed!

Overall I would recommend Photobooths as my friend did to me!

Hi Elsy, thank you for your lovely feedback. We are glad you have been happy with the service from Photobooths so far. We can also assure you that we are looking at alternative postage methods for the smaller items on the shop. We look forward to hearing from you soon.

I ordered paper and ink for next day delivery but it didn't come until 2 days later. Apparently it was because I ordered after 2pm but it would have been nice to have a phone call first so I could have made other arrangements.

Hi Luke, sorry to hear you didn't receive your paper in time. In order to qualify for next day delivery we do always ask that your order is placed before midday if possible, unfortunately as there were no notes with your order we were unaware this was urgent. We hope this didn't cause you too much inconvenience. Please feel free to call us to check our shipping options and we will always try our best to help you.

I purchased the Magic Mirror SE from Photobooths for my bar in Spain. Everything was really easy, Kelly & Marie in sales were great. The branded skins look great on it, although I partly have my designer to thank for that! The Mirror has been set up and working great, there were a few technical hiccups at first, partly my own making but these have been resolved. My guests love it and I love it too! Thank you to everyone in the UK at Photobooths

Hey Hector, we're so glad the Mirror is working well, we loved dealing with you over the phone! We hope the mirror brings further success to your business and look forward to working with you in the future.