Software & Business TERMS AND CONDITIONS
1.1. In these Conditions unless the context otherwise permits:-
“Authorised Representative” means a person whose job title is that of Director, Senior Director or Managing Director.
“Customer” means the person, firm, company, entity or organisation with whom Resus contracts for the sale of products and/or supply of Services.
“the Conditions/ these Conditions” means the standard terms and conditions of sale set out in this document or such replacement standard terms and conditions as are in force at the date of the Contract and which at that date appear on Resus web site at and any other website owned by Resus digital ltd and/or which are available on request from Resus Digital Ltd.
“the Contract” means any contract for the purchase and sale of other supply of Products and/or the supply of Services by Resus to a Customer.
“Resus” means Resus Digital Ltd (registered in England Number 06941045)
“Products” means any Products (including, for the avoidance of doubt, software and instalments of the Products or any parts of or for them) sold by Resus to a Customer.
“Services” means any services supplied by Resus to a Customer.
1.2. The headings in these Conditions are for convenience only and shall not affect their interpretation.
1.3 We reserve the right to make changes to any Services, policies, terms and conditions including these Terms and Conditions, and Service Terms at any time. You will be subject to the terms and conditions, policies and Conditions of Use in force at the time that you use the Resus services. If any of these Conditions of Use is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
2. BASIS OF SALE
2.1. All Contracts between Resus and a Customer shall be governed by these Conditions to the exclusion of any other terms and conditions including without limit any terms on or referred to in any purchase order. It is the Customer’s responsibility to be aware of the Conditions as current from time to time. The customer’s acceptance of these conditions shall be made (in respect of the first Contract and all subsequent Contracts) either by (1) Customer providing a purchase order to Resus or (2) Customer accepting Products or Services from Resus whichever occurs first.
2.2. No variation to these Conditions shall be binding unless agreed by letter signed by an Authorised Representative of Resus.
2.3. No employee or agent of Resus other than an Authorised Representative has any authority to make any representation at all concerning Products or Services and an Authorised Representative has no authority to make such representation other than by letter (an “authorised representation”) and accordingly customer agrees that in entering into any Contract it does not rely on any unauthorised representation and Customer agrees it shall have no remedy in respect of any unauthorised representation (unless made fraudulently).
3. CUSTOMER IDENTIFICATION
3.1. In placing an order Customer may utilise one or a combination of account name, password, customer code or customer identification.
3.2. Customer agrees that Customer is entirely responsible for use of Customer’s Identification and that it is Customer’s responsibility to have in place security measures and procedures to ensure use of its Customer Identification only by authorised personnel for authorised purposes.
3.3. Customer agrees that Resus is entitled to rely absolutely on any orders placed on Resus, which have utilised Customer’s Identification, and to deliver as directed by such orders and invoice and be paid in respect of such orders.
3.4. Resus has the right to accept or decline any purchase order submitted by Customer.
4. Resus INFORMATION
4.1. All Product pricing, description, availability and related information (“Information”) provided by Resus, in any form, is the property of Resus or its vendors. Resus hereby grants Customer a limited, non-exclusive, non-transferable license to use the Information for its internal use only for the purpose of Customer’s purchases and sales of Products sold by it to Resus. Resus shall be entitled to stop the provision of Information at any time without notice. Customer agrees to hold in confidence and not to directly or indirectly use, reveal, report, publish, disclose or transfer to any other person or entity any of the Information or utilise the information for any purpose except as permitted herein. Resus makes no warranty, either express or implied on the information or its accuracy. All Information is provided to purchaser “as is.” Specifically but without limitation Customer is not entitled to utilise Information for any purpose other than in the normal course of business of a Reseller and is not entitled to use, reproduce or display the Information in any way, which in Resus’s opinion; (1) would enable it to be identified as information obtained from Resus (2) would enable comparison of the Information with other suppliers information relating to products or (3) could be damaging to Resus’s business interests.
5. ORDERS AND SPECIFICATIONS
5.1. The Customer shall be responsible to Resus for ensuring the accuracy of the terms of any order.
5.2. Resus reserves the right to make any changes in the specification of the products, which are required to conform to any applicable safety or other statutory requirements.
5.3. No order, which has been placed by Customer, may be withdrawn or cancelled by Customer except with the agreement by letter, fax or email of an Authorised representative of Resus.
5.4. Notwithstanding any other terms of these Conditions it is agreed that the provision or display of Product pricing and other Information (as defined in clause 4.1) by Resus to Customer does not amount to an offer by Resus to sell such product at that price or on any other terms. Supply of such Information is only an invitation to treat. An order by the customer for Product or Services shall be the offer.
5.5 Resus reserves the right to cancel any orders placed by the customer at any time.
6. PRICE OF THE PRODUCTS
6.1. All prices are subject to change without notice and subject to the provisions of clause 6.2. All prices will be established at the time the order which gives rise to a Contract is received by.
6.2. If Customer agrees to place an order for Product not available at the time of order (a “Backorder”) such order shall be irrevocable and be deemed to be for the product at the price established at the time the Backorder is taken or confirmed plus any increase charged by Resus due to increase of its suppliers price to Resus or direct costs to which Resus becomes subject (including without limited costs resulting from currency fluctuation). Resus shall only increase its price by such levels is necessary to maintain its percentage margin at the same level as would have resulted from sale at the price prevailing at the time the Backorder was placed.
6.3. Unless otherwise agreed by letter by an Authorised Representative of Resus all prices exclude the cost of delivery.
6.4. All price and charges are exclusive of any applicable Value Added Tax, which the customer will be additionally liable to pay to Resus.
6.5 Any redeemable offer or redeemable voucher either verbal or in writing can only be used once and cannot be used in conjunction with any existing discounted offers.
6.6 Vouchers or Promotions may have the date’s changed at our discretion. We reserve the right to cease any promotions or vouchers or any details at any time.
6.7 Any items that are provided as “Free” or “Added Extra” have a retail value of zero. We reserve the right to refuse exchange or refund on any items sold in this manner.
6.8 We list availability information for products sold by us on the website including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. As we process your order, we will inform you by e-mail or by posting a message on the Message Centre of the website as soon as possible if any products you order turn out to be unavailable and you will not be charged for those products.
6.9 Please note that unless otherwise stated on the website, delivery estimates are just that. They are not guaranteed delivery times and should not be relied upon as such.
6.10 Despite our best efforts, a small number of the items in our catalogue may be mispriced. We will verify pricing when processing your order. If we have made a mistake and a product’s correct price is higher or lower than the price on the website this will be pointed out at some point during the order process.
7. TERMS OF PAYMENT
7.1. Unless Resus has previously agreed in writing with the customer that products shall be supplied on credit, payment for products dispatched either through collection or delivery, must have been fully paid, and payment cleared on or prior the agreed collection or delivery date. Items will not be released until full payment has been received.
7.2. Where Resus has agreed to supply the Products on credit Customer shall pay the price of the Products within 30 days of the date of Resus’s invoice notwithstanding that the property in the Products has not passed to the Customer. Invoices will be dated the day of dispatch of the Products. Resus shall be entitled at its absolute discretion to alter payment terms (other than on concluded Contracts) and withdraw or alter any credit limit granted at any time without notice.
7.3. The time of payment of the price shall be of the essence of the Contract. If the Customer fails to make a payment on the due date then without prejudice to any other right or remedy available to it Resus shall be entitled to:-
7.3.1. Cancel the Contract or suspend any further deliveries or suspend any services to the Customer.
7.3.2. Appropriate any payment made by the Customer to such of the Products as Resus may think fit (notwithstanding any purported appropriation by the Customer).
7.3.3. Charge the Customer interest (both before and after judgement) on the amount unpaid at the rate of 5% per annum above Barclays Bank plc base rate from time to time until payment in full is made such interest being calculated on a daily basis.
7.4. A £1000 deposit is taken as a non-returnable deposit on all purchases to cover administration costs.
8.1. Delivery of the Products shall be made by Resus to such place as shall have been agreed between Resus and the Customer. Unless the Customer shall have notified Resus in Writing within 5 working days of the date of Resus’s invoice that the products have not been delivered then delivery shall be deemed to have taken place in accordance with the Contract and the Customer shall not be entitled to raise any claim of short or mis-shipment. Resus is entitled to issue its invoice on or after the date of dispatch of Products from its facility.
8.2. Resus shall be entitled to assume that any person who both reasonably appears and claims to have authority to accept delivery who signs a note in respect of the products on behalf of the Customer shall in fact have the authority.
8.3. Any dates quoted for the delivery of Products are approximate only and Resus shall have no liability to the Customer of any delay in delivery of Products howsoever caused.
8.4. Where Products are to be delivered in instalments each delivery shall constitute a separate Contract and failure by Resus to deliver any one or more of the instalments in accordance with these Conditions or any claim by the Customer in respect of any one or more instalments shall not entitle the Customer to treat the Contract as a whole as repudiated.
8.5 We cannot be held responsible for third party strikes or goods being held at customs.
8.6 Notifications of missing items or queries with the Delivery must be made within 3 working days of the receipt of the Delivered Items.
8.7 Please notify us or report any damaged items via courier within 3 days of receiving those, all reported incidences of damage after this time will not be considered for damages.
9. RISK AND PROPERTY
9.1. Risk of damage to or loss of Products delivered to United Kingdom locations shall pass to the Customer at the time of delivery or if the Customer wrongfully fails to take delivery of Products at the time when Resus has tendered delivery of the Products.
9.2. Risk of damage to or loss of Products to International locations (locations deemed outside of the United Kingdom by Resus) shall pass to the Customer at the time of despatch / collection from the Resus offices.
9.3. Notwithstanding delivery and the passing of risk of the Products or any other provisions of these Conditions the property in the Products shall not pass to the Customer until Resus has received in cash or cleared funds payment in full of the price of the Products and all other Products and Services previously sold or supplied by Resus to the Customer for which payment is then due.
9.4. Until such time as the property in the Products passes to the customer the Customer shall hold the Products as Resus’s fiduciary agent and bailee and shall keep the Products separate to those of the Customer and third parties and properly stored protected and insured and identified as Resus’s property.
9.5. Until such time as the property in the products passes to the Customer (and provided the products are still in existence and have not been resold) Resus shall be entitled at any time to require the Customer to deliver up the products to Resus and if the Customer fails to do so forthwith to enter upon any premises of the customer or any third party where the products are stored and repossess the Products.
10. WARRANTIES AND LIABILITY
10.1. Resus does manufacture the physical Products and subject to the conditions set out below in this clause 10 Resus sells the Products with the benefit of the manufacturer’s warranty. Where the products comprise computer software or photo booth equipment developed by Resus, Resus warrant these under the terms of the end user license agreement. Where the Products comprise computer software not developed by Resus, Resus sells the Products with the benefit of the manufacturer’s warranty.
10.2. Resus will accept liability for defective Products and replace and repair items that were broken on arrival, this is limited to main systems, Screens and excludes the Frames due to the nature and environment these are used, the frames also have to be checked by the operator for wear and tear and any broken or worn parts should be replaced. The seat option should only be used for one person seated to maximum weight of 60kg,
When using the Seat you must ensure that the screen says “DO NOT LEAN BACK ON THE PHOTOBOOTH” leaning back on the booth when seated can cause THE PINS TO BREAK The seat option is only available for solid standing even ground and cannot be used on uneven surfaces, as seat support is available for this. The seat support will take weight up to 170kg. only to the extent that Resus is entitled to make a claim under the manufacturer’s or publisher’s,
10.3. Software, Service and equipment. The software is provided and built by Resus. Resus will under no circumstances be held responsible for error with the software. Resus will discuss bugs found and rectify the bugs as soon as is convenient to do so. Resus will not be liable for failure of equipment, software or services that prevent or restrict an event either before or in progress or any refunds arising from such a fault.
10.4. Dead on Arrival warranty or other defective goods terms and actually obtains from the manufacturer or publisher a refund credit repair or replacement in respect of the defective Products. For example and without limit if the manufacturer’s or publisher’s defective goods terms requires that Product is returned direct to it or a nominated service provider Resus cannot and shall have no obligation to accept a return or and/or grant a credit for such Product.
Resus shall be under no liability in respect of any defect arising from fair wear and tear; wilful damage; negligence; abnormal working conditions; failure to follow Resus’s or the manufacturer’s or publisher’s instructions (whether oral or in writing) misuse or alteration or repair of the Products without Resus approval.
Resus shall be under no liability under the above warranty if the total price of the Products has not been paid.
Beta testing product
If you have purchased a product in beta testing and issues either hardware or software arise. The issues will be looked into and rectified if possible. In all these rectifications the product must be returned to head office at the operators cost with software being updated remotely
All software issues must be documented with time and date and issue occurred and reported to email@example.com within 48hrs
10.5. All warranties, conditions or other terms implied by common law or statute, or otherwise in connection with the sale or supply of goods or goods or services (save, in the case of goods at to title) are excluded to the fullest extent permitted by law.
10.6. Any claim by the Customer which is based on a defect in the quality or condition of the Products shall be notified to Resus. Upon notification of any such claim by the Customer Resus shall either notify the Customer whether the policy of the manufacturer of the Products is to deal with the Customer direct (in which case the Customer shall deal with the manufacturer direct provided Resus gives sufficient details to enable the customer so to do) or shall provide the Customer with an RMA number (in which case the Customer shall return the Products to Resus in their original UNMARKED packaging together with details of the RMA number and the Customer’s name and address). This clause 10.4 shall only apply to Product. Customer is entitled to return to Resus as provided in these Conditions.
10.7. Resus shall not be liable to the Customer for any economic or financial loss or damage (including without limit, any loss of profits, loss of revenue liabilities incurred by the Customer to third parties, or additional expenses incurred or the cost of time spent) or any consequential, indirect or special loss or damage costs expenses or other claims for consequential compensation whatsoever (including without limit loss of or damage to data or loss of goodwill ) incurred or suffered by the Customer and in every case howsoever caused or arising (and whether caused by the negligence of Resus, its employees or agents or other wise).
10.8. Resus’s liability for direct loss or damage arising from damage to tangible property for which Resus is liable shall be limited to the VAT exclusive price of the relevant Product or Service in connection with which any claim for damage or loss is made.
10.9. Warranties on Hardware such as Printer (Mitsubishi) Touch Screen and SLR Camera’s are with the manufacturer themselves and must be returned to the respective manufacture for any repair.
LED Lights are 1 Month Warranty (and need to be accompanied by full transformer and plug if returned).
IR Touch Warranties will be void if the ShockDot sticker has been removed.
10.10. Resus shall not be liable to the Customer or be deemed to be in breach of any Contract by reason of any delay in performing or any failure to perform any of Resus’s obligation in relation to the Products if the delay or failure was due to any cause beyond Resus’s control. Without prejudice to the generality of the foregoing the following shall be regarded as causes beyond Resus’s control:-
10.10.1 Act of God; explosion; flood; tempest; fire or accident.
10.10.2 War or threat of war; sabotage; insurrection; civil disturbance or requisition.
10.10.3 Acts; restrictions; regulations; bylaws; prohibitions or measures of any kind on the part of any governmental or parliamentary or local authority.
10.10.4 Import or export regulations or embargoes
10.10.5 Strikes; lock outs or other industrial actions or trade disputes (whether involving employees of Resus or a third party)
10.10.6 Difficulties of Resus’s supplier in obtaining raw materials; labour; fuel parts or machinery
10.11 End of Line – Some equipmnt may become end of line during the warranty period. On such an occasion the nearest replacement will be sourced. Additional costs may occur if the model specified is more expensive than the original End of Line item. These costs will be passed onto the customer.
10.12 Nothing in these Conditions shall in any way exclude or limit any liability Resus may have for death or personal injury caused by its negligence.
10.13 Refunds will be given when the item returned has been thouroughly checked for damage and must still be in totally new condition. If the item has been found to be used the Photobooth’s and Magic Photo Mirror’s will carry a charge of £500 per event used regardless of photos taken. Dance floors will carry a charge of £2500 to replace panels.
11. RETURNS AND HIRE
11.1. If Resus agrees to accept the return of any Products (other than for the purpose set out in Clause 10 above) or agrees to carry out repairs to other Products which have not been purchased from Resus or agrees to repair Products which are out of warranty the Customer shall not send the same to Resus unless they are accompanied by an RMA number previously advised by Resus and a copy of the suppliers sales invoice and are sent in their original packaging or same or similar material.
11.2. If Resus has agreed to carry out repairs or to replace Products (or any parts thereof) other than for the purpose set out in clause 10 above the Customer irrevocably authorises Resus to carry out such repairs or provide such replacements as shall place the Products in proper working order.
11.3. Resus shall accept no liability for any damage to or loss in transit in Products returned to Resus whether under this Clause or under Clause 10 above.
11.4. If Resus has agreed to accept the return of products other than for the purpose of carrying out any other repair or replacement the products must be returned in their original packaging and in a clean resalable condition failing which Resus will refuse to accept the same and the Customer shall remain liable for the price thereof.
11.5. Resus cannot accept any returns for products that are deemed to have been used.
11.6. Once collection note has been signed, our terms and conditions are considered agreed to. No full refunds will be given on faulty or non faulty items, in the case of faulty items, repairs will be carried out. If items are returned but not faulty, a 50% refund will be given on the total cost of the sale only. If Resus has agreed to accept the return of products refunds for Funds related to software or hardware items will be returned within 14 days of the initial request.
11.7. All received goods (Systems, Hardware, Booth Skin’s, Panels, anything with artwork and all booth consumables etc) must be reported as damaged within 24 hours of receipt.
11.8. Any damage made by courier returns require us to be notified within 3 days of receipt and then in writing within 7 days. After this period no claims for damage for couriered items can be claimed.
11.9 When a returned item is received the employees of Resus Digital Ltd will test the items over a 48 hour period. If is found to be in working order a charge of £85.00 per hour and 30% restocking fee will be charged to the customer.
11.10 All refunds will be made once equipment has been checked and are confirmed to be present and correct with no parts missing or damage evident. Once this has been established, refunds will be sanctioned no later than 48 hours.
11.11 All items returned without an RMA Number that are not authorised returns will be charged at £150.00 per week storage fee, starting 7 days from receipt of return. The item will not be available for delivery/collection until this storage fee has been cleared.
12. INSOLVENCY OF CUSTOMER
12.1. This Clause applies if:-
12.1.1 the Customer makes any voluntary arrangements with its creditors or becomes subject to an administration order or (being an individual or firm) becomes bankrupt or (being a company) goes into liquidation otherwise than for the purposes of amalgamation or reconstruction.
12.1.2 an encumbrancer takes the possession or a receiver is appointed of any of the property or assets of the Customer or
12.1.3 the Customer ceases or threatens to cease carrying on business or
12.2 Resus reasonably apprehends that any of the events mentioned above is about to occur in relation to the Customer and notifies the Customer accordingly.
12.3. If this Clause applies then without prejudice to any other right or remedy available to Resus, Resus shall be entitle to cancel the Contract or suspend any further deliveries or services under the Contract without any liability to the customer and if the Products have been delivered and not paid for then the price shall become immediately due and payable notwithstanding any previous agreement or arrangement to the contrary.
12.4. Deposits for Hired items will be returned if the item is found to be in good working order and returned within the specified time. Any monies for posting/delivery are not refunded.
13.1. On agreement Resus will provide configuration Services to Customer. Configuration Services will be at the price agreed at the time the order is taken or confirmed. The Customer shall be solely responsible for the accuracy of its order, the specification of the components and their configuration and for ensuring that the configured product specified is satisfactory for the purposes for which it is required including without limit that it has sufficient overall functionality, and will support, be compatible and inter-operable with any hardware, software or middleware with which it is intended to operate.
13.2. Any supplied hardware by the purchaser is the sole responsibility of the purchaser to make sure is fully compatible, as we cannot be held responsible for any problems arising in conjunction with third party hardware or drivers. We also cannot be held responsible for problems arising from third party software with our software.
13.3. Refunds on software will not be given due to supplied hardware not being compatible or having defects.
13.4. Configuration Services will have a warranty of 14 days from the date of shipment to the Customer. Resus sole liability (and the Customer’ sole remedy against Ingram) in respect of any defective Services for which Resus is responsible shall be the repair by Resus or at Resus’s option replacement of the Product on which the Services have been performed. (If any alleged defect shall be attributable to defect in Product the provisions of clause 10 shall apply). Claims in respect of defective Services must be made within 21 days of the date of delivery / collection of the configured Product.
14.1. Any notice required or permitted to be given by either party to the other under these Conditions shall be in Writing addressed to that other party at its registered office or principle place of business or such other address as may at the relevant time have been notified pursuant to this provision to the party giving notice.
14.2. No waiver by Resus of any breach of the Contract by the Customer shall be considered as a waiver of any subsequent breach of the same or any other provision.
14.3. If any provision of these Conditions is held by any authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Conditions and the remainder of the provisions in question shall not be affected thereby.
14.4. The Contract shall be governed by the laws of England and the Customer submits to the exclusive jurisdiction of the English Courts.
14.5 General maintenance for example, Loose screws, Loose lights, Loose clips, are the responsibility of the operators not the manufacturer
15. SOFTWARE AND SUPPORT
15.1. Software Updates are part of the Support package (which initially runs for 12 months). After this period a new support package will need to be taken up to receive Software Updates and Support (there is a cost for this service).
15.2. Software Updates are performed on your system however Outdated Systems will need to be updated to allow the software to be used.
15.3. We cannot accept any responsibility for any loss of data due to a software update.
15.4. During a Software Update our staff may be required to have Remote Access into your System in order for us to update.
15.5. Some Software Updates may require a Hardware, Operating System, or Third Party Updates. This is not our responsibility and must be undertaken by you to ensure our software will perform correctly.
15.6. Software operating correctly is governed by some external factors that are out of our control. When a problem arises with software from an operating system update or new hardware configuration conflict we will endeavour to repair this as quickly as possible. Resus Digital Ltd will be in no way held accountable for loss of earnings from these updates nor will Resus Digital Ltd issue refund for the software”. Please send software issues to firstname.lastname@example.org
15.7. Software Updates and support updates do not include Facebook Applications and Website Updates for use with the Facebook App integration. This is a separate entity which may need to be charged separately if any Facebook Changes or updates are made by Facebook, Inc.
15.8. Expiry Key’s should be checked no later than 2 hours before an event to allow time for updating of your software should your expiry key have expired. We cannot be held responsible for last minute requests for expiry keys as at busy times it may be difficult to get through. It is also worth pre-checking the expiry key and giving plenty of time for us to acquire it.
15.9. We cannot be held responsible for any refunds or compensation resulting from software or anything in connection with the software.
15.10 The use of the email sending via software is available without software support. Retrieval of email’s through members area is only available when within a support package.
15.11 Any faulty items must be reported to Support within 48 hours of detection. ( email@example.com – Support Tel: 07740 106957 Office Tel: 01384 77703 ).
15.12. Software licenses are per Product Basis (e.g. a PhotoBooth has 1 license, a Magic Mirror has one software license). Any additional licenses will need to be purchased separate.
15.13. Software licenses are put in place by Resus Digital or PhotoBooth.co.uk prior to pickup or shipment of the products. All reinstalls on PB Pro software will carry an administration charge of £49.99 plus VAT. Reinstalls of Mac Packages or Magic Mirror Packages are to be charged at £489.99 plus VAT.
15.14. To continue using software you may be required to be in a support package on a yearly subscription.
15.15. We reserve the right to cancel any software currently in use if customers are out of support or in breach of any contract with Resus Digital or PhotoBooth.co.uk.
15.16 The purchase or upgrade of software and support does not alter your rights in consideration to hardware. Hardware is the responsibility of the manufacturer as stated in section 18 – Warranties.
16.1. Any websites templates are provided as a basic layout for the customer to alter as they see fit, we do not create, build or make changes to the website and it is supplied as is to the customer.
All websites are based on a WordPress framework and all functionality must be compatible with this framework.
16.2 Website’s hosted by external companies are not the responsibility of us and need to be checked thoroughly with the third party for compatibility. Booking Systems, plugins and any proprietary code as part of our supplied system’s are not the responsibility of us if hosted on a system not controlled by ourselves.
16.3 If Resus Digital Ltd Host your website you will automatically get the booking system FOC. Due the nature of setup of the booking system if you move your hosting to another company the booking system will not be allowed to be used. This Booking system is copyrighted coded to Resus Digital Ltd all rights reserved.
17.1 Any AdWords products we offer in conjunction with Google are subject to being changed by Google without prior warning.
18 WARRANTY POLICIES
18.1. The photobooths.co.uk products are fully warranted to the original owner against defects in materials and workmanship for the lifetime of the product. If a product ever fails due to a manufacturing defect, even after extended use, we will repair the product, without charge, or replace it, at our discretion. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colours and materials over extended time and use. Damage not covered under warranty will be repaired for a reasonable rate and a fee will be charged for return shipping.
For warranty evaluation, your product must be returned directly to Photobooths, Excelsior House, Excelsior Works, Mucklow Hill, Halesowen, West Midlands, B62 8EP. All shipping to Warranty must be pre-paid and insured. Photo booths cannot be liable for lost in-bound packages.
Reasonable wear and tear is not included.
This warranty gives you specific legal rights; you may have other rights. This warranty policy supersedes all previous warranty policies.
External Warranties are with the manufacturing company of that particular item and the external companies return policies and Terms and Conditions apply.
Resus Digital Ltd will help as much as we are able via support, however if it is felt that the product needs manufacturer intervention you will need to send the product back to the manufacturer as the warranty of the product is with them and not Resus Digital Ltd. This applies to Camera’s, Printers, Computers, Touch Screens and anything that has a Warranty from an external company.
18.2. Our products are covered under warranty, to the original owner, for the lifetime of the product.
18.3. As stated on our Outlet receipts, Photo Booths warranty does not cover merchandise purchased in our Outlet stores. Photo Booths Warranty Department will repair Outlet store products for a reasonable charge.
18.4. We manufacture all of our products to meet our superior standards. However, regardless of how carefully you use, or how well you care for your Photobooths product, it will eventually begin to show age and wear. The Photobooths warranty covers defects in workmanship and materials, regardless of the age of the product, but it does not cover normal wear and tear.
18.5. Certain Items are not suitable for outside use such as the Magic Mirror (due to the mirror reflection and sun light) and in certain circumstances the Photo Booth’s where not properly covered.
18.6 The Magic Mirror is not to be used in direct sunlight. This can damage and confuse the IR Touch.
18.6. If your product by Photobooths fails due to a manufacturing or workmanship defect, our first option will be to repair the item, free of charge. If the product is not repairable, or if the cost of repairing the item exceeds the cost of a new one, we will replace it. Any faulty items must be reported to Support within 48 hours of detection. ( firstname.lastname@example.org – Support Tel: 07740 106957 Office Tel: 01384 77703 ).
18.7. If you’re having problems with your product by Photo booths please send it to us at the following address for inspection and repair:
Photobooths, Excelsior House, Excelsior Works, Mucklow Hill, Halesowen, West Midlands, B62 8EP We would prefer that you send the item using a shipping method that will provide you with a tracking number, and require a signature upon delivery. Please make sure that the shipping is prepaid and the package is insured for full replacement value. Please enclose a short note that includes your name, phone number, and include a street address or a place where someone will be available to sign for a package, since we return items by FedEx. Please mark the areas in question on the product with coloured tape or masking tape, so we can find them easily, and make sure that your note describes their location.
Please send the product in clean.
Our normal turnaround time is about two-four weeks, usually less. This includes the shipping time by ground to you. If this turnaround time becomes a problem for you, tell us. We can sometimes “rush” repairs through for special situations. Just let us know.
18.8. Please insure your product by Photobooths for its full value when you send it to us. Use a shipping method that provides a tracking number and requires a signature upon delivery, to ensure that your product will arrive safely to Photobooths
18.9. The Warranty Department does not require or issue return authorisations for items being returned for evaluation and repair. Once we receive your product, we will assign a repair order number to it, and send a email notification with the repair order number and an initial status report. Please make sure it has an address and name attached to the product.
18.10. As stated in our warranty policy, the customer pays the shipping charges to send products to the Warranty Department. Photobooths will absorb the return shipping charges. If you request that we return your product by UPS Overnight or 2nd Day Air, the additional shipping charges will be billed to you. Shipping charges for all non-warranty repairs are at the owner’s expense.
18.11. Our typical turnaround time is 2-6 weeks from the time we receive your product until it is returned to you. In some cases we can get it back to you sooner. In rare cases, it may take longer. During peak season our turnaround time can stretch to six weeks. If your product needs to be sent out to be cleaned, you may expect up to two additional weeks before it will be returned to you.
18.12. The cost of non-warranty repairs varies from one repair to another, depending on the cost of the materials and length of time it takes for us to do the repair. If you are concerned about the expense, you can ask us to notify you of the repair costs. After your product is assessed, we will send you a postcard with a final estimate, and request that you call us to approve the charges. You may also give us a limit, i.e. “Please notify me if the repair charges exceed £50.”
18.13. Warranties will be replaced with a like for like item at our discretion. Options taken to not replace the item are at your cost.
18.14. In special cases, if you need your repair back before the normal expected turnaround time, we can do a rush repair for you for no additional charge. To request a rush, please send your product to us by way of Federal Express, UPS 2nd Day Air, or some other speedy means. Please write RUSH in big letters on the box. Include a note, asking us to do a rush repair, with your name, address, and phone number. Please explain what the necessary repairs are, and give us the date you need your product back. We will do all we can to see that you have it back in time.
19.1 All consumables (printer paper, Printer Ribbon’s etc) will not be refunded or replaced if the box has been opened and used.
19.2 Skin’s are susceptible to damage if exposed to direct sunlight for prolonged periods of time.
19.3 Skins are warrantied for 3 days from date of purchase for artwork inaccuracies (based on signed off artwork) or physical defects/damage on the Skins.
19.4 Printer Paper and Ink Ribbon can become ‘spoilt’ if subjected to larger temperature changes.
Enquiries Terms & Conditions of Photo Booth/Kiosk Operators
1. A one-off payment of £499 is to be paid for receving on-going enquiries.
2. A payment of £499 (+ VAT) is to be paid each year, failing to pay may result in not recieving enquiries.
3. Yearly payments are your responsibility to keep up to date, all the every effort to contact you within a month of the next payment will be made we cannot be held responsible if no payments are made.
4. In accepting an enquiry you agree that you take on the enquiry/booking and are responsible thereafter for the Event.
5. All consumables are to be provided by you, Resus Digital Ltd do not provide any consumables with the Enquiry.
6. Public/product liability insurance is the responsibility of you when taking on Enquiries.
7. The operator of the photobooth takes full legal responsibility for the Kiosk/Booth damage/civil and legal pursuits from any variant, customer or company.
8. The referral system works like below:
8.1 Registration of Full Address And Area’s of interest in the members area and payment is required before access to the Referral System.
8.2 An event enquiry will come into us
8.3 If within one of your selected areas an email notification will be sent to your registered email address
8.4 You can now contact the relevant parties to give them a quotation or to ask for further details.
8.5 Make sure your quotation is competitive as other’s may also be quoting.
8.6. Selection of event’s is at your discretion for the areas required. Travel arrangements are to be made by yourselves.
8.7. The enquiries mechanism may be subject to change at the descretion of Resus Digital Ltd/ Global Photo Booths Ltd.
8.8.Resus Digital Ltd / Global Photo Booths Ltd cannot be held responsible for email’s not being received or incorrectly filled out Members area details.
8.9 Once a subscription has been purchased there is no cancellation period. No cancellations or refunds can be made throughout the subscription as it is a contractual agreement. The referral system will end at the end of your subscription date.
9.0 There is no automatic renewal. Please enquire should you wish to renew.
Resus Digital Ltd (Trading as Photobooths) Excelsior House, Excelsior Works, Mucklow Hill, Halesowen, West Midlands, B62 8EP